Every company has a complete set of writing rules, and only with a high level of understanding and perfection can one achieve longevity and reach the top of the industry. Only such a company can be considered a valuable presence in the market. In the past decade, Suzhou Guonuo Technology has weathered storms and its flagship product, the explosion-proof electronic belt scale series, has become one of the first enterprise brands trusted by users.
In terms of its company value, the first aspect is in terms of customer needs and implementation, reflecting the benefits and market value that the product can bring to users. Although customer experience cannot represent everything, excellent customer experience is crucial from the big framework to the small details. No small detail can be ignored. When the company continues to expand and the user base is very large, users come because of reputation and product quality. Only by doing a good job in customer experience can we continue to ensure user retention rate. All fields are constantly changing, and without progress, we will only be abandoned.
As a technical engineer at Guonuo, selecting the best location for users to install electronic belt scales is also the most critical responsibility and mission in the communication process. The installation of electronic belt scales plays a crucial role in measuring accuracy, and it must be determined by technical engineers with expertise in on-site inspection, communication, and guidance before installation can be made. It is not enough to hastily determine the installation location based solely on the user's description. Of course, the most crucial thing after communication is to put the user's wishes into practice.
For example, in October 2019, we received an order for an electronic belt scale from a certain railway construction heavy industry. Our technical engineer visited the site several times and communicated with the user several times to fully understand the environmental and working conditions of the site. After customizing several plans, we were favored by the railway construction heavy industry.
Behind every transaction example, it is based on on-site market research and in-depth communication with users. Every technological innovation of electronic belt scales requires continuous brainstorming and passionate thinking collisions from the R&D department. Of course, such enthusiastic discussions are not closed ended car making, but often based on users' real wishes and continuous improvement through on-site feedback. For Guonuo Technology, every proposal from users is a valuable piece of advice.
For example, it was found that many users face electromagnetic interference from various electromagnetic data signals in the regional environment during on-site network signal transmission, which affects the measurement and statistical data. Therefore, the R&D department of Guonuo began to work tirelessly to find solutions. Eventually, the "analog-to-digital conversion module" was successfully applied, which not only improved the accuracy of electronic belt scale measurement and statistical data, but also greatly increased the data signal transmission rate, ensuring the measurement accuracy of electronic belt scales.
The innovation of technology is constantly changing, and in order to bring users higher quality products, the key is communication. For example, every new innovation is full of the hard work of the R&D department. On the basis of improving technology, Guonuo Technology attaches more importance to the details of processing technology and perfect customer experience. In order to ensure better user experience, every product must pass strict layer by layer inspection and testing. Guonuo strives to polish high-quality products, from the R&D department to the production department, and then to the quality supervision department, every detail is never ambiguous, and the communication effect is evident.
It is thanks to sincere communication with users, continuous communication, and continuous quality improvement that Shengneng Electronic Belt Scale products have far exceeded market standards in terms of cost-effectiveness, quality, accuracy, and other aspects. In just a few years, they have broken the domestic market and become the industry leader. From pre-sales service to after-sales comprehensive technical service, a 48 hour technical engineer team provides on-site technical services to tailor electronic belt scale products according to customer needs. Through deep communication, we provide a complete set of solutions and continuously improve and optimize processing technology, opening a new journey for the internationalization of Guonuo Electronic Belt Scale brand.